From 2009, we passed the quality management system certification of ISO9001. In order to provide excellent service for our customers, we formulate the service system as following:
Before Sales Service: 1. Answering consultation from users. Supply professional service to users about the material grade and everything about our materials. Choose the most proper material to produce the customized products.
2. According to uses' drawings and samples we calculate the best price.
3. Clarify everything you need to know when you do business with us.
During Sale Service: 1. High quality origin raw materials from famous suppliers in China. All the raw materials we use have formal stamped quality certifications.
2. Quality inspection will be done after every production step. Ensure all the parts we send to customers are in good quality condition.
3. Communicate with customers about the problem we have during the production.
After Sale Service 1. Professional packing to ensure the safety of goods during shipment.
2. Excellent team which has over 15 years experiences to handle all the export and custom issues.
3. Choose the best way of shipment and negotiate with the forwarder to get best shipping cost for our customers.
4. Replacement or refund will be available if there's quality problem with the products we supply.